frequently asked questions
Experience a comprehensive 2-hour swamp tour with us, featuring a 1.5-hour guided journey through the swamp, followed by access to our unique Cajun Exhibit, Louisiana's exclusive showcase of its vibrant culture and history. Admission to the exhibit is complimentary with your swamp tour ticket. To facilitate a timely departure and respect subsequent guests, please arrive 15-20 minutes before your scheduled boat tour.
We recommend that our guests dress appropriately for the weather and wear comfortable footwear suitable for walking. Since our tours take place outdoors, it's best to prepare for the natural environment of the swamp to enhance your experience.
Our swamp excursions are designed to be suitable for visitors of all ages. We aim to provide an educational and enjoyable experience for families, individuals, and groups interested in exploring the beauty and biodiversity of the swamp.
For the most seamless booking experience, we encourage visitors to book their tours online through our website. However, we understand that some guests may require special accommodations or prefer to pay in cash upon arrival. For these cases, please call us directly to make arrangements.
For the most current tour prices and available discounts, please refer to our official website. We update our pricing information regularly to ensure that our guests have access to the best possible rates.
In the event that a tour must be cancelled due to adverse weather conditions, we will provide a full refund. However, we are unable to offer refunds for guests who fail to attend their scheduled tour without prior notification.
Safety is our top priority. Your captain, boasting over 25 years of experience conducting tours since 1999, is highly trained and safety-conscious. We adhere to strict safety guidelines to ensure a secure and enjoyable experience for all our guests.
Yes, our tours are designed to be accessible. If you have any specific accessibility needs, please contact us in advance so we can make the necessary arrangements to accommodate you and ensure a comfortable experience.
There is a 99.99% chance of seeing an alligator during our swamp tours. Our tours offer a unique opportunity to observe these magnificent creatures in their natural habitat, along with a variety of other wildlife that calls the swamp home.
We maintain a respectful distance from all wildlife to ensure their safety and well-being. Feeding the alligators or other wildlife is strictly prohibited to avoid altering their natural behaviors.
In the case of inclement weather that makes it unsafe to conduct the tour, we will offer a full refund. The safety of our guests and staff is our utmost priority, and tours will be rescheduled or cancelled based on weather conditions.
For guests interested in private tours or hosting a special event with us, please call our office directly. We are happy to discuss how we can tailor our services to meet your specific needs and ensure a memorable experience.